Exchange & Return Policy

Return Policy

Eyelenseshub.pk is committed to ensuring customer satisfaction, and we understand that occasional discrepancies may arise. Our return policy is designed to address instances where customers receive the wrong item (incorrect color or eyesight power) or a damaged product.

Conditions for Returns:

  1. Wrong Item or Damage:

We accept returns for items that are received in the wrong color, with an incorrect eyesight power, or if the product is damaged.

Please note that we can only process returns for sealed pack lenses. Once the packing is opened, we are unable to accept returns.

  1. Timeframe for Returns:

Any product can be returned within 7 days from the date of receipt.

  1. Reporting Procedure:

Customers must report any issues to our customer care team at Eyelenseshub.pk within 2 days of receiving the item.

Contact our customer care team via WhatsApp at 0342-2343913 or email us at [email protected].

Return Process:

  1. Contact Customer Care:

Report the issue to our customer care team within 2 days of receiving the item.

Verification:

Our team will verify the reported issue and guide you through the return process.

  1. Return Authorization:

Upon verification, we will provide you with a return authorization, along with instructions on how to proceed.

  1. Return Shipping:

Customers are responsible for securely packaging and shipping the item back to us. Ensure that the package is adequately protected to prevent any further damage.

  1. Inspection and Refund:

Once we receive the returned item, our team will inspect it to confirm the reported issue. If the return is approved, a refund will be processed.

Note:

Only returns made within the allotted period will be accepted.

Returns for sealed pack lenses require them to be unopened.

The cost of return shipping is the customer’s responsibility.

We appreciate our clients at Eyelenseshub.pk, and we work hard to make sure they have a hassle-free experience. Please contact our customer service staff with any queries or worries you may have about our return policy.

Thank you for choosing Eyelenseshub.pk.